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Policy

FAQ

Common questions about House of Nova, Aurra, and ordering.

How long until my order ships?

Most pieces ship within 2–3 weeks of order. Statement collectibles may take longer; we'll confirm by email.

Can I return or exchange?

Stocked pieces can be exchanged for the other size within 14 days of delivery, unworn and with tags attached. Collectibles are cut to order and are final sale, which is stated on the product page. We do not refund for change of mind. See Exchanges and returns for the full terms.

What is Aurra?

Aurra is our AI stylist. She uses a psychological style framework to recommend what to wear for the rooms that matter. Free to try.

Do you ship internationally?

Yes. Checkout lists every country we ship to directly; if yours is not listed, write to us and we will arrange a quote.

How do I care for my piece?

All pieces are dry clean only. See our Care Guide for full instructions.

How is my size?

House of Nova outerwear is designed for an oversized fit. If you're between sizes, size down for a closer fit or stay on-size for the intended silhouette.

Press & partnerships

Email us at press@houseofnova.io or via the Connect page.